WalrusAudio.io troubleshooting guide

General Questions

What is walrusaudio.io?

Walrusaudio.io is a web application developed to support new products released by Walrus Audio. It allows users to do things like update their pedal's firmware and upload personal IR files to the ACS1. We will continue to develop and add new functionality to the app, so check back often.

Which pedals are supported?

Currently, the site is compatible with the Mako R1 and Mako ACS1. We are planning to bring this capability to select future Walrus Audio products.

How To

How can I update my firmware?

To update the firmware of a compatible pedal, follow these steps.

Using Google Chrome, navigate to walrusaudio.io

Sign in, or make an account. It's free and easy. Don’t worry we’re chill.

If this is your first time using the app, be sure to allow MIDI access in the Chrome popup window.

Connect your pedal to a power supply that matches the pedal's power requirements.

Using a microUSB cable, connect the pedal to your computer and click on it when it shows up in the web app.

From there, select Firmware, choose the firmware file you would like to update to from the list and follow the onscreen instructions to complete the process.

How can I upload my own IR files to the ACS1?

To upload your own IRs to your ACS1, follow these steps.

Using Google Chrome, navigate to walrusaudio.io

Sign in, or make an account. It's free and easy. Don’t worry we're chill.

If this is your first time using the app, be sure to allow MIDI access in the Chrome popup window.

Connect your pedal to a power supply that matches the pedal's power requirements.

Using a microUSB cable, connect the pedal to your computer and click on it when it shows up in the web app.

From there, select IR Manager, browse for the IR files you would like to add to any of the six slots and follow the onscreen instructions to complete the process.

Problems

My pedal isn’t showing up on the app.

Make sure walrusaudio.io has permission to access MIDI via the Chrome Privacy and Security > Additional Permissions menu.

Ensure you are using a microUSB cable rated for data transfer and not just a charging cable.

Ensure you are powering the pedal with a power supply that meets the pedal’s power requirements.

Try refreshing the web app.

Try signing out and signing back in.

Return to the homepage, disconnect your pedal and reconnect it.