I purchased a supposedly blemished Fathom Reverb pedal direct from the website. I received an email or two asking me whether I was satisfied with my purchase before it even arrived. And now that it's arrived, well .... I could not be more satisfied. The Fathom sounds just great. But the impression that everyone made, their committment to their products and making sure their customers are satisfied - I really encourage you to buy a product from Walrus Audio. We need more companies that stand behind their products, are committed to their customers, and offer fair pricing (and great deals too!). I am so glad I took a chance and bought my Fathom direct. Thank you, Liam and all the crew at Walrus, for such a fantastic experience.
Hey Tom, We are glad to hear our customer service brought comfort to your experience. And we are glad you picked up a Fathom! We do our best to make sure you have everything you need from us! Thanks for your purchase. - Walrus Audio